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Citation Tools

Need Help?

The librarians at Collins Library welcome your questions about using RefWorks, just ask!

You also have access to the ProQuest RefWorks Support Team for technical questions:

Submit a question or chat with an agent or telephone them: +1- 800-889-3358

Their support hours are:

Monday – Friday: 8:00 am – 9:00 pm Eastern Time

In addition, the RefWorks Support Pages are available at any time.


What is RefWorks?

Welcome to RefWorks!

Refworks is a web-based reference management service that allows you to import references from online databases and other various sources. You can use these references in writing papers and automatically format the paper and the bibliography in seconds.

RefWorks offers a way to collect, manage and organize research papers and documents.  You can read, annotate, organize, and cite your research as well as collaborate with friends and colleagues by sharing collections.

RefWorks’ drag and drop capability along with its smart document recognition makes it easy and fast to upload documents and bibliographic metadata into your library and the Save to RefWorks feature allows you to capture research from websites with the click of a button. From simple bibliographies to papers formatted with in-text citations or footnotes, RefWorks handles it all.


If you are a first-time user of RefWorks, go to "Getting Started with RefWorks" to set up your account.
If you have been using legacy RefWorks, go to "Migrating to New RefWorks" to learn about your options.

RefWorks Videos

RefWorks Videos


This 8 videos playlist will provide you all the necessary information on the main RefWorks features, such as functionality, exporting references, organizing them or writing with RefWorks.

This four-video playlist will guide you through some advanced RefWorks features: editing citation styles, collaboration & Projects

Quick User Guides

Quick User Guides